Customer Service

Below are Gorillow's policies regarding use of the site.

 

Contact Information

You can reach customer service here by email.

We are available by phone at 877-350-6056

 

Shipping & Delivery

Regular purchases are typically shipped within 1-2 business days via UPS. Ground Shipping is Free on all orders.

Options for shipping method varies according to location and physical size of product.

 

Privacy & Security

Please see our Terms and Conditions for more information on security and privacy.

 

 

Returns & Replacements

You may return unopened product in original packaging when authorized by an Return Request # within 14 days from the Invoice Date. Just email sales@gorillow.com to get an RMA and to get further instructions..

Customer must ship the products to the address in the return instructions at their own expense. Software of any kind is also not returnable.

Any claims of missing equipment must be made within 7 days of receipt of your order. No returns will be accepted or refunds issued unless approved by Gorillow.com by means of an issued Return Request #. Once a Return Request # is issued, the customer has 15 days to return their items for credit. Return instructions must be followed in order to receive a refund and/or avoid any charges for replacements.

Gorillow.com is under no circumstances liable for costs of service for purchased equipment. Gorillow.com reserves the right to void all return and warranty policies if there is any suspicion of tampering or misrepresentation.

 

Payment, Pricing & Promotions

Limit one promotion code per order. Promotions cannot be combined in a single order.

Pricing is subject to change at any time without notice.

 

Viewing Orders

Customers may view their orders by logging into their account.

Please contact us directly with questions about order status.

 

Updating Account Information

Users are encouraged to maintain their account information up to date to avoid delays in delivery.

Always verify that delivery and billing addresses are correct before submitting your order.